Three plans that differ by monthly conversations, integrations and support level. Prices are net, billed in Polish złoty (PLN), and every plan starts with a 14-day free trial.
For a store starting to automate customer support.
PLN 249/ mo
net, billed monthly
Up to 600 conversations a month avg. PLN 0.42 per conversation at the full limit
Recommended
For a store where the bot should also advise and sell.
PLN 750/ mo
net, billed monthly
Up to 3,000 conversations a month avg. PLN 0.25 per conversation at the full limit
Everything in Starter, plus:
For high-traffic stores with their own systems.
PLN 1,999/ mo
net, billed monthly
Up to 10,000 conversations a month avg. PLN 0.20 per conversation at the full limit
Everything in Pro, plus:
Conversations over the plan limit: PLN 0.50 net each. We email you once you pass 80% of your limit. What counts as one conversation?
| Feature | Starter | Pro | Enterprise |
|---|---|---|---|
| Conversations per month | 600 | 3,000 | 10,000 |
| Average cost per conversation at the full limit | PLN 0.42 | PLN 0.25 | PLN 0.20 |
| 24/7 answers from your store's knowledge (FAQ, terms, shipping, returns) | Yes | Yes | Yes |
| Conversations in 5 languages | Yes | Yes | Yes |
| Additional languages included | No | Yes | Yes |
| Order status (IdoSell, Magento, WooCommerce) | Yes | Yes | Yes |
| Your team takes over conversations | in the Esbot panel | Esbot panel and Thulium | Esbot panel and Thulium |
| Statistics and conversation history | Yes | Yes | Yes |
| Regular reports on the bot's performance | No | Yes | Yes |
| Product recommendations from your product feed | No | Yes | Yes |
| Live product search via the store API (IdoSell) | No | Yes | Yes |
| Custom integrations | No | No | Yes |
| Panel accounts | 2 | 5 | 20 |
| Support from the Esbot team | priority | dedicated account manager |
Enter your store data and see how much you can save with Esbot.
Average per day, weekends included — the bot answers 24/7.
20Include total employer cost: gross salary + benefits + taxes.
PLN 90Include context switching — staff juggling multiple tasks lose extra time with each interruption.
5 minWe assume Esbot handles 90% of queries on its own and hands the rest to your team.
Hours freed
20 × 30 days × 90% (automation) × 5 min ÷ 60 = 45h
Monthly savings
45h × PLN 90 − PLN 249 = PLN 3,801
* Estimate based on the numbers you entered and a 90% automation assumption. Actual results depend on the kinds of queries your store gets.
Common questions about pricing, limits and payments.
A conversation is one chat session between a shopper and the bot. It starts with the shopper's first message and ends when the chat window is closed or after 30 minutes of inactivity. Every message in that session counts as one conversation.
We email you once you pass 80% of your limit. Conversations above the limit are billed at PLN 0.50 net each, or we agree on a move to a higher plan.
No. All prices are net and billed in Polish złoty (PLN). Businesses in Poland pay 23% VAT on top; EU businesses with a valid VAT ID are invoiced under the reverse-charge mechanism. Invoices are emailed with a 14-day payment term.
Before your first paid billing period you get 14 days with the full service, except the guaranteed SLA. During that time our team sets up the bot for your store free of charge.
It is a commitment in the agreement: Esbot is available at least 99% of the time every month. For each full hour of downtime beyond that, you get a credit of 1/30 of the net monthly fee, up to 100% of that month's fee. The SLA does not cover force majeure, outages on the store platform's side or announced maintenance, and it does not apply during the free trial.
Order status works with IdoSell, Magento (OpenMage) and WooCommerce. With IdoSell the bot also searches products live through the store API. Product recommendations work with any platform that provides a product feed. Your team takes over conversations in the Esbot panel, and from the Pro plan also in Thulium.
Either side can terminate the agreement with 30 days' notice, effective at the end of the current billing period. An email is enough.
Still have questions? Contact support
